Terms and conditions of service

General conditions of sale

7 Rainbows di Lotito Vincenza - with registered office in Prato Via L.V. Beethoven, 5/1 - Italy - VAT number 02479960979 - REA PO number - 539664 is the owner of the website and the Cosplaymood.com trademark
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The goods will be put into production only after the payment of your order.

You will receive instructions from of Cosplaymood.com to know the indicative timing for receiving your product / s.
Shipping costs amount to € 5 (in Italy) and become free for amounts over € 149 (only for Italy. For others country you can see shipping cost in Shipping Methods page).

RIGHT OF WITHDRAWAL EXCLUDED FOR COSPLAY COSTUMES, COSPLAY ARMOR AND COSPLAY ACCESSORIES pursuant to art. 59 of Legislative Decree. 205/2006 as the products on the site www.cosplaymood.com fall into the category - supply of goods made to measure or clearly personalized - All our costumes, shoes, armor and accessories are in fact made to measure. However, we do offer a special guaranteeHAKUNA MATATA

HAKUNA MATATA INSURANCE: this special guarantee protects the consumer in case our production team commits a measurement error in the making of the product or products. If the product does not comply with the measures indicated by the customer and then the manufacturing error was ours, we will redo the part (or the entire product) free of charge, without the customer has to pay nothing for it. To apologize for the inconvenience, we will bear the shipping costs for returning the goods to the delivery address indicated by the customer who will therefore not have to incur any costs.

But there's more: if the error is caused from your measurement error we will offer you the possibility to redo that part (or the whole product) at a super discounted price compared to the standard price .

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REGISTRATION:

By registering a free account on our site, the customer can use the services on our site. The user who proceeds with the registration guarantees that he has read the privacy policy and that the personal data released are true, correct and updated, assuming all responsibility for the information provided. the user undertakes to inform Cosplaymood.com of updates as quickly as possible.

The user must make sure to keep his username and password in the best possible way and not to disclose such data to anyone as, from the moment of registering the account, the user is solely responsible for the custody of these data. For any illegal or incorrect use of the site made through the use of the identification password, the user will respond on his own account even if he does not want it or is attributable to third parties.

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The contract stipulated between Cosplaymood.com and the Customer is to be considered concluded for all purposes with the acceptance of the order, even partial, by by Cosplaymood.com.
Unless otherwise communicated by the customer in any way, the confirmation is considered tacit. By placing an order, choosing any method provided by the site, the customer claims to have read all the information provided to him through the site and confirms and declares to have read and fully accepted the general conditions of sale and payment transcribed below.

If the Customer is a consumer who purchases the goods for personal use and not referable or attributable to any professional activity, the same will print or scan a copy of these conditions of sale in compliance with the provisions of art. 50 and following of Legislative Decree 206/05.

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METHOD OF PURCHASE
The Customer declares to accept the order as described in the relevant product sheets. It should be noted that the image or images attached to the product sheet and related description sheet may not be perfectly representative of the product and may differ in size and color. As the shooting light and color are displayed via screens which may have different light settings depending on the device, please note that the actual product and photos may have some differences. If the accessory of the original costume seen in the product sheet (such as buckles, buttons, etc.) or the fabric are out of stock, they will be replaced with other fabrics or motifs as similar as possible to those shown in the reference images.
All additional information that the customer can find in each product sheet is intended as an aid to the purchase and to offer more information as possible to make the shopping experience on our site better.
Prices are inclusive of VAT and of any other tax.

The order is fully confirmed by Cosplaymood.com by sending an e-mail reply, sent to the e-mail address registered and communicated by the Customer. This confirmation message will contain the order number, the date, the payment method chosen and the summary of the product or products purchased. These data will be communicated and used for any other communication with Cosplaymood.com. It is specified that the e-mail will contain name, surname, shipping and / or billing address entered during the account registration phase by the customer who must verify its correctness and, in case of errors or subsequent changes, promptly notify customer service by Cosplaymood.com.

Cosplaymood.com reserves the right not to accept an order and, in this case, will promptly notify the customer via e-mail within 7 days from the date of order confirmation.
Cosplaymood.com can, in cases where goods are available in stock and they are not products to be produced by hand, accept orders within the limits of the quantities in stock, therefore the acceptance of the order is subject to the availability of the products in stock.
Cosplaymood.com will undertake to communicate to the customer as soon as possible any unforeseen exhaustion of products due to excessive demand and will try to quickly update the available quantities of products through its website.

In the event of an order for one or more products no longer available in stock or out of stock for other reasons, the customer can opt for three solutions:

1) You can ask to buy one or more items of a higher amount than the one purchased. In this case the customer will have to pay the difference between the price he paid for the canceled order and the higher price of the products purchased later.
2) He can ask to purchase one or more items of the same total amount of the order from him made.
In this case, the payment of the order made previously will be valid.
3) Ask for a refund equal to the amount he spent for the sold-out item, which will take place with the same payment method chosen in the phase of purchase.

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PAYMENTS CAN BE MADE IN THE FOLLOWING METHODS:

PAYPAL or CREDIT CARDS

If you choose to pay via PayPal, at the time of the order confirmation, you will be automatically redirected to the PayPal site which, through its encryption technology, will screen your data to offer you a simple and absolutely safe shopping experience. If you do not have a PayPal account, but decide to pay by credit card, you can still benefit from the protections offered by the famous online payment circuit.

SHOPIFY PAYMENTS

If you choose to pay this way you can pay with your VISA, MasterCard, American Express and Maestro cards and use other fast check-out methods including, for example, Google Pay and Apple Pay.

POSTEPAY RECHARGE

You can also decide to pay for your purchases with postepay recharge. Even this method is safe, in fact even here you have 2 possible solutions.
1) By choosing to pay with postepay recharge, in order confirmation, you will be able to view the postepay data to be recharged with the attached card holder and the amount of the payment to be made. Once in possession of the card data that you will need to top up, you can top up directly online using the Poste Italiane website which will offer you the necessary protections and encryption.
2) If you don't trust too much of the encrypted systems made available from Poste Italiane, you can easily make a postepay top-up by going directly to a post office or in the betting shops that offer the payment service and top-up the postepay card number indicated in the order (Lottomatica, Sisal, tobacconists etc. are fine). br> As you can easily understand, even in this case your data will be safe from phishing attempts or online scams.

BANK TRANSFER

The most traditional method among the 4. You have two possible ways to make the bank transfer.
1) After confirming the order you will receive our bank details (IBAN number and other useful data) and you can go to the your bank of choice and pay for your order by making a transfer.
2) The second possibility is to take advantage of the internet banking services offered by your bank. In this case, without having to leave the house and perhaps queue at the bank, you will have all the necessary protections offered by your bank for this online service.

To speed up order processing and for a correct and more fluid administration, we ask you to send us an e-mail to info@cosplaymood.com once the payment has been made and, if possible, send us a copy of the bank transfer or top-up made.
Once the payment has been verified, we will proceed with the shipment of your order as regards the items already available in stock, while we will start production as soon as possible - following a chronological order of arrival - of the products that must be specially created.

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SHIPPING COSTS AND DELIVERY LOCATION
Shipping costs, if any, are charged to the Customer and nothing will be owed by the Customer in addition to the total specified in the order. < br> For particular locations such as Campione D'Italia or Livigno (or others specified in case of problems, please report to us by our courier) the cost of shipping costs may vary from those chosen by the Customer when ordering.

Cosplaymood.com for all the products that it will make by hand (costumes, wigs, accessories, armor, shoes) does not guarantee deliveries on established dates or at the request of the customer as there may be various factors that affect the production times of the same .
Refund requests or complaints will therefore not be taken into consideration if production times are longer than those desired by the customer.

Cosplaymood.com does not deliver to order or ensuring that the order is delivered within specific days. Any problems or inconveniences, requests for reimbursement if the order were delivered on days other than those that the customer would have liked, will not be attributable to Cosplaymood.com.

DELIVERY TIMES:
Cosplaymood.com mostly makes its own bespoke products and makes them by hand. Each of them has different production times that vary according to the complexity of the requested product, how many requests to be processed there are before the production of a new order.

Cosplaymood.com always communicates to the Customer the approximate times for the production of your order and constantly updates it, however the preparation and production times of an order are different from the times intended for the delivery of the same.

Once the product is finished and ready for delivery, the same will take place within 6-9 days and a tracking code of the package will also be provided so that the customer can monitor at any time where the shipment is.

WHAT TO DO ON RECEIPT OF THE PACKAGE:

In order to make our service more and more efficient, please check the conditions of the packaging at the time of delivery.
If the package is not perfectly intact, collect it with reserve, or next to the signature on the delivery note clearly affix the words "Received with reserve damaged package". If the package is seriously damaged so as to have certainly also caused damage to the internal contents, reject the goods clearly asking to always put on the bill the words "Goods rejected damaged package". Any disputes must be raised immediately to the carrier, otherwise the product is considered delivered correctly. The invoice or bill or receipt must be kept as a valid document for the guarantee.

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RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, the Customer is required to inform Cosplaymood.com (with registered office in Via L.V. Beethoven 5/1 - 59100 Prato (PO), at the e-mail address cosplaymood @ gmail.com or by telephone (349 6232739) of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by ordinary mail or e-mail).

For this purpose, you can use the type of withdrawal that we will provide, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If the Customer withdraws from this contract, he will be reimbursed for all payments he has made in our favor, including delivery costs (with the exception of additional costs deriving from your possible choice of a type of delivery other than the type less expensive than standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any costs as a consequence of this reimbursement.

The reimbursement can be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, if necessary. Please return the goods or deliver them to us at the address (Cosplaymood.com Via L.V. Beethoven 5/1 - 59100 Prato (PO) - Italy Lotito bell, telephone for the courier 349 6232739) without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired.

The direct costs of returning the goods will be borne by the Customer. The Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

In the case of goods to be sent back to Cosplaymood .com, the Customer, assumes all responsibility for the shipment until it is received in our warehouse.

In case of damage to the goods during transport, Cosplaymood.com reserves the right to refuse the return of the package.
The Customer can also claim back the incident and the damage to the package with the shipping company to which he relied.

The right of withdrawal is in any case subject to the following conditions:
- the right applies to the product purchased in its entirety;
- the right does not apply:
(1) to products made to measure or clearly personalized.
(2) to products that are not intact ; the purchased good must be intact and not damaged or modified or tampered with and must be returned in the original packaging (if present at the time of receipt of the order by the Customer) and must include the return authorization code provided by Cosplaymood.com.

Once returned to the warehouse, the product will be examined to see if it may have suffered damage not due to the neglect of the courier. 'last a percentage on the amount paid for the cost of restoring the object. The right of withdrawal is totally lost due to lack of the above conditions.

It is essential for the replacement or refund of the product, that it is intact, that it is carefully packed in its original packaging, which must be intact and complete with all accessories and you must not write anything on the original packaging of any product. The right of withdrawal is valid only if the packaging of the item is closed and intact and the product does not show any alterations compared to when it was sold and subsequently shipped. To avoid unnecessary disputes, we invite the user to contact us if he is not satisfied with his article to try to find a solution together. Very often unnecessary discussions arise due to ineffective communication.

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CANCELLATION OF ORDER

The order cannot be canceled or modified once production has begun and we remind you that almost all of our products are made to measure and handmade. If absolutely necessary, in the event that the production has not started, an amount equal to 20% of the price of the goods will be charged, the remaining 80% and the shipping costs can be refunded. But once production has started, the order cannot be canceled for any reason.